About us
NSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.
Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. And it's all thanks to our dedicated and passionate team from right across NSW, who work together to make more than 32.6 million customer journeys happen every year.
Find out more about NSW TrainLink
About the team
We have an exciting opportunity for a permanent part-time Customer Attendant to join our South and West Region team based at Broken Hill Station. You’ll be working closely with the customers to ensure all visitors are well supported on their journey and are provided with an exceptional service.
The opportunity
The Customer Attendant ensures that the station is maintained to a high quality, safety standards are always met and a high level of customer service is provided to our customers. The role position plays a key role in leading and coordinating a broad range of station functions, including though not limited to, customer service, revenue protection, ticketing, luggage handing, station presentation and maintenance as well as assisting passengers to board
You must be willing and able to work 20 hours per week from Monday to Friday. Shift hours may also be extended if necessary at short notice.
The set rostered shifts are:
- Monday from 4.00 pm to 8.00 pm
- Tuesday from 6.30 am to 10.30 am
- Wednesday from 10.00 am to 2.00 pm
- Thursday from 11.00 am to 2.00 pm
- Friday from 11.00 am to 2.00 pm
For more information, please refer to the Role Description Customer Attendant
About you
As a Customer Attendant, you’ll share our vision and ensure all your first impressions count, be friendly and ready to assist, communicate clearly and be focussed on finding a solution while sharing your knowledge and working together with our customers and team to achieve the best outcomes. The ideal candidate will have exceptional interpersonal skills and able to deal with a variety of stakeholders, have the ability to work both independently and as part of a team as well as have the ability to work well under pressure to ensure the safety of our customers and crew.
Salary and benefits
Customer Attendant Level 2 Qualified is $1,281.40 (pro-rata) per week
Other benefits include:
- Up to five weeks of annual leave per year
- Leave loading, applicable shift allowances and penalty rates
- Free travel on NSW government trains, buses and ferries
- Flexible work practices
- Further opportunities for ongoing learning and career progression
- Full corporate work uniform provided.
For more information on the benefits of working with NSW TrainLink, read our Employee Benefits Guide
Interested?
Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!
How to apply
To apply for this position, please submit a resume and answer all questions within the online application process.
Applications close: 11:59 PM on Sunday, 4 June 2023
A Talent Pool will be created for current and future temporary and permanent part-time positions that become available at Broken Hill over the next 18-month period. If you are deemed suitable at interview, you may be contacted and asked to complete pre-employment checks.
We’re an inclusive and flexible workplace
Here at Transport, we want our workforce to reflect the communities we serve by being an inclusive, diverse and flexible place for all our people.
We offer a range of flexible work and leave options for our people. These options depend on your role and the work you do. Some of the ways our people work flexibly include a hybrid mix of virtual and in-person collaboration, staggering work hours, or even allocating extra hours worked towards a day off from time to time. We also offer more structured flexible agreements and tailored hybrid options for people who live regionally. We’re proud to be recognised as a FlexReady Certified employer, a Family Inclusive Workplace and winners of the ‘Best Remote Work Strategy’ at the Australian HR Awards 2022.
Transport is committed to creating employment and career development opportunities for Aboriginal people. These include dedicated employee networks and yarn ups, as well as career development, leadership and mentoring programs for Aboriginal people working at Transport to connect, share and learn. Our Aboriginal Employment Unit (AEU), run by a team of Aboriginal employees, is available to support current and prospective employees. For more information, email the AEU team at Aboriginal.Employment@transport.nsw.gov.au or visit Aboriginal and Torres Strait Islander employment page.
We want to ensure that employees living with disability, as well as those providing care, are supported. Visit Supporting people with disability to learn more about our initiatives and requesting recruitment and workplace adjustments.
Please contact the Talent Specialist if you’d like to arrange any adjustments to how you interact with us throughout the recruitment process or would like to discuss flexible work options. For any enquiries, please email Maxine Greenstreet at MAXINE.GREENSTREET@TRANSPORT.NSW.GOV.AU.
