Job description : Service Backend Support
Technical Knowledge
Basics of MS Office
Ability to work in Google Sheet, Gmail, Internet Explorer, Google Chrome
Additional Qualities
1.Act as a first touchpoint for our customers, answering inbound questions and inquiries via phone, live chat, SMS, and email
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2.Assist customers by processing administrative requests, such as ordering additional supplies, creating and uploading documents, and more
3.Provide shipping, order statuses and process order updates
4.Schedule and reschedule customer appointments
5.Process order cancellations, returns, and warranties
6.Comply with our verification and complaint-handling procedures
7. Strong written and verbal communication skills, delivered with a friendly and professional tone
8. Comfort working independently in a high-demand, high-Tech support environment
9. Must have the ability to read, write and speak English specific to work instructions
10. Team player & quick learner
11. Logical driven decision making
12. Smooth execution in time bound activities
13. Must be able to communicate in Languages - English & Hindi
Salary: Minimum 10,000/- & Maximum is 16,000/-
Job Timings : 9.30 AM till 6.30 PM
Job Type: Full-time
Salary: ₹10,000.00 - ₹16,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Shillong, Meghalaya: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
