Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata.
Mercury is a bold future focused organisation, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose; Taking care of tomorrow, connecting people and place today. This pushes us to do all we can to create a better future for our people, communities, and Aotearoa.
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The Opportunity:
The Mercury Dispatch Team is dedicated to ensuring that electricity & gas faults affecting our customers are resolved quickly and efficiently, so that the lights stay on and our customers experience during these times is positive and well managed. This is a great role for someone wanting to start their career with Mercury.
- Keep track of planned network outages
- Provide timely planned outage information to customers
- Provide broader administrative support to the wider team
- Deliver reporting on our planned outage activities and notifications
- Actively look for process improvement opportunities
This is a permanent position, based in our Tauranga office.
Whilst some aspects of the role can be undertaken through remote working, key elements require that the successful applicant be able to work in our Tauranga office for a portion of each week day.
Skills & Experience
We're looking for someone with strong customer service skills and an excellent work ethic who is equally comfortable working autonomously or as part of a team. To be successful in this role, you will need to have:
- Sound administration experience and attention to detail
- Good judgement and problem-solving abilities
- Customer service experience
- A positive attitude
- Experience working in the energy sector would be an advantage, but not essential
Mercury offers:
- A diverse workplace where your unique abilities and talents will be recognised and encouraged
- Annual salary reviews with excellent parental leave policy, options to purchase additional leave or cash in leave
- The opportunities, career paths and facilities associated with working for one of New Zealand's largest energy providers
- Flexible working policy - The autonomy and trust to work flexibly from our purpose-built premises and from home, recognising the value of this flexibility in the modern world. This is a hybrid role - some shifts are required to work in the office, whilst others are able to be worked from home.
- Additional 5 days leave per annum (MyDays)
- $400 one off tax-free payment towards setting up your home office
- Discounted health insurance and free life and income insurance
- Excellent well-being programme including up to $100 annual check ups
Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.
At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you have a passion for creating Energy Freedom and want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria.
A full position description is available below. Applications close 18th July at 5:00pm. Please note that Mercury retains the right to bring a particularly strong candidate through to interview more quickly.
Job Details
